Roadrunner Email Settings for Outlook

Before you begin, make sure you have your Roadrunner email address and password ready. Use these settings to configure Outlook for your Roadrunner email.

IMAP Settings (Recommended - Syncs across all devices)

Setting	Value
Email Address	Your full Roadrunner email (username@roadrunner.com or username@rr.com)
Account Type	IMAP
Incoming Mail Server (IMAP)	mobile.charter.net
IMAP Port	993
Encryption Method (IMAP)	SSL/TLS
Outgoing Mail Server (SMTP)	mobile.charter.net
SMTP Port	587
Encryption Method (SMTP)	STARTTLS or TLS
Authentication Required	Yes - Use same as incoming server
Username	Your full Roadrunner email address
Password	Your Roadrunner email password

POP3 Settings (Alternative - Downloads emails to one device)

Setting	Value
Email Address	Your full Roadrunner email address
Account Type	POP3
Incoming Mail Server (POP3)	pop-server.roadrunner.com
POP3 Port	995
Encryption Method (POP3)	SSL/TLS
Outgoing Mail Server (SMTP)	smtp-server.roadrunner.com
SMTP Port	465 or 587
Encryption Method (SMTP)	SSL/TLS

Step-by-Step Setup for Outlook (Windows)

Outlook 2016, 2019, 2021, and Microsoft 365:

Open Outlook and go to File → Add Account
Enter your Roadrunner email address and click Connect
If prompted, enter your password and click Connect
If automatic setup fails, click "Let me set up my account manually"
Select IMAP as the account type
Enter the following information:
- Incoming mail server: mobile.charter.net
- Outgoing mail server: mobile.charter.net
- Email Address: Your full Roadrunner email
- User Name: Your full Roadrunner email
- Password: Your Roadrunner password
Click More Settings
Go to Outgoing Server tab:
- Check "My outgoing server (SMTP) requires authentication"
- Select "Use same settings as my incoming mail server"
Go to Advanced tab:
- Incoming server (IMAP): Port 993, Encryption SSL/TLS
- Outgoing server (SMTP): Port 587, Encryption TLS
Click OK → Next → Finish

Step-by-Step Setup for Outlook for Mac

Open Outlook for Mac
Go to Tools → Accounts
Click the + sign and select New Account
Enter your Roadrunner email address and click Continue
If automatic setup fails, click Configure Manually
Select IMAP as account type
Enter the following settings:
- Email Address: Your full Roadrunner email
- Username: Your full Roadrunner email
- Password: Your Roadrunner password
- Incoming Server: mobile.charter.net
- Incoming Port: 993
- Outgoing Server: mobile.charter.net
- Outgoing Port: 587
Check "Use SSL to connect" for both incoming and outgoing
Click Add Account to complete

Outlook Setup for Older Versions (Outlook 2010, 2013)

Open Outlook and go to File → Info → Add Account
Select "Manually configure server settings or additional server types"
Select Internet Email and click Next
Enter your information:
- Your Name: Your display name
- Email Address: Your full Roadrunner email
- Account Type: IMAP
- Incoming mail server: mobile.charter.net
- Outgoing mail server: mobile.charter.net
- User Name: Your full Roadrunner email
- Password: Your Roadrunner password
Click More Settings → Outgoing Server tab
Check "My outgoing server (SMTP) requires authentication"
Select "Use same settings as my incoming mail server"
Go to Advanced tab:
- Incoming server (IMAP): 993, SSL/TLS
- Outgoing server (SMTP): 587, TLS
Click OK → Next → Finish

💡 Important Setup Tips:

Use your FULL email address as the username (including @roadrunner.com or @rr.com)
IMAP is recommended as it syncs emails across all your devices
If using POP3, you may lose emails if your device is damaged or lost
Make sure Outlook is updated to the latest version
Disable antivirus email scanning temporarily if setup fails

Troubleshooting Outlook Setup Issues

Test Account Settings Failing

Authentication Failed: Verify email and password are correct
Server Not Found: Check server names are spelled correctly: mobile.charter.net
Connection Issues: Temporarily disable firewall/antivirus
Port Blocked: Try alternative ports (993 for IMAP, 587 for SMTP)

Can't Send Emails

Verify "My outgoing server requires authentication" is checked
Check SMTP port is 587 with TLS encryption
Try using port 465 with SSL as alternative
Check if your ISP blocks port 25

Can't Receive Emails

Verify incoming server is mobile.charter.net
Check IMAP port is 993 with SSL/TLS
Test with POP3 settings as alternative
Check if account is locked or password expired

Outlook Prompts for Password Repeatedly

Go to Control Panel → Credential Manager → Windows Credentials
Remove any saved credentials for Roadrunner/Spectrum
Restart Outlook and re-enter password
Update to latest version of Outlook

Alternative Settings If Primary Settings Don't Work

Server Type	Incoming Server	Outgoing Server	Ports
Spectrum (Current)	mobile.charter.net	mobile.charter.net	IMAP: 993, SMTP: 587
Legacy Roadrunner	pop-server.roadrunner.com	smtp-server.roadrunner.com	POP: 995, SMTP: 465
TWC (Time Warner)	mail.twc.com	smtp.twc.com	IMAP: 993, SMTP: 587
Alternative	imap.roadrunner.com	smtp.roadrunner.com	IMAP: 143, SMTP: 587

After Successful Setup

Once your Roadrunner email is configured in Outlook:

Test Sending/Receiving: Send a test email to verify everything works
Configure Folders: Set up folder synchronization if needed
Set Signature: Create an email signature in File → Options → Mail
Adjust Send/Receive: Set automatic send/receive intervals in Send/Receive settings
Backup Settings: Export your account settings for future reference

Still Having Problems?

Visit our complete email settings guide
Check our login troubleshooting guide
Contact customer support for assistance
Visit Microsoft Support for Outlook-specific issues

📞 Need Help?

If you're still having trouble setting up Roadrunner email in Outlook:

Call Spectrum Support: 1-833-267-6094
Use live chat at spectrum.net
Visit a local Spectrum store for in-person help

Roadrunner Email Setup in Outlook